Contact Center Training for Agents (Telephone Set Training)

Product Options

Avaya Aura Contact Center, Nortel Contact Center and Symposium

Course Duration

1 Hour

Maximum Students Per Class

15 Students

Course Description

This course is for Call Center Agents responsible for taking calls through the Symposium, NCC or Avaya Aura┬« Contact Center.  This course will be a hands-on course that will take place at the customer location using customer specific data, with plenty of hands-on exercises to reinforce learning:

  • Agent Login and Logout
  • Receiving incoming calls
  • Explanation of Skillset Routing
  • Not Ready feature
  • Entering Activity Codes
  • Using the Supervisor Call Key 

Please contact us for full course descriptions and to develop an agenda tailored to your company's requirements.


A training room should be set up at the customer premise providing a telephone for each attendee.