Avaya Media Processing Server (MPS) 500

No one has the experience with MPS support and services like M&C Associates! As an authorized and certified Nortel & Avaya reseller with extensive experience in call center and self-service deployments, we provide a complete range of products and services to meet the demands and challenges of today's contact center environments.

We can:MPS500

  • • Support and maintain your MPS 500 system(s) past Avaya EoS, EoL dates
  • • Upgrade your MPS 500 system(s) or add additional capacity when needed
  • • Develop VoiceXML or MPS Developer applications for your MPS 500
  • • Provide Recording and Digitalization for existing and new applications

The MPS supports compatibility with VPS/is application design, speech and database files. 

Key Features

  • • Improves contact center efficiency by automating routine requests and freeing agents for more complex inquiries
    • Delivers friendlier self-service and a more personalized customer experience through robust, multi-language advanced speech capabilities
    • Extends your web applications to callers by utilizing VoiceXML, Java and other Internet technologies
    • Offers you open interfaces, standards based platforms, choices in OS, languages, development environments, and web compatibility
    • Supports a hybrid environment of traditional and VoIP telephony protocols that enables smooth transition to VoIP without costly hardware upgrades
    • Expands size and capability easily so you can buy what you need today, accommodate future growth, and protect your investment

Contact us today to begin taking advantage of our MPS 500 services and support.