Lou Marianacci - President and CEO 

Lou Marianacci is the founder, President and CEO of M&C Associates, LLC.  Lou has been in top management with AT&T, Lucent Technologies, Avaya and Nortel Periphonics where he had P&L responsibility for the Call Center, IVR, CTI and CRM Lines of Business. More recently, Lou has supported the introduction of new technologies such as VoiceXML and VoIP to the call center marketplace. Lou is an advocate of "customer centric" solutions and places strategic importance on long-term relationships with his clients.

Diego Pioldi - Vice President of Customer Support 

Diego oversees all aspects of system support, including field technical support, the Communications Center, hardware, and software maintenance and logistics.  He facilitates the team during the presales and post-sales process to ensure appropriate support services are in place for all project engagements.  Prior to joining M&C, Diego became recognized for his vast experience with Avaya/Nortel/Periphonics in field engineering and Field service management, and was a 1991 President's award recipient for personal contribution to the corporate effort, and has consistently ranked in the top 10% in his yearly reviews.  Diego's 21 years of experience includes scheduling and delivering classes to internal technical services departments and customers, including maintenance, system operation and administration, networking, and upgrading.

Ross Randgaard - Director — Contact Center Solutions

At M&C, Ross is responsible for the group that supports our Avaya Aura Contact Center customers.  Our AACC offerings include new installations, upgrades, migrations, maintenance and training for end users and administrators.  Prior to joining M&C, Ross had 30 years of experience in telecommunications with Nortel PBX, Voice Mail and Call Center systems. The Symposium/AACC product line has been his primary focus since 1999. His certifications include AACC Implementation, AACC Administration, AACC Maintenance & Troubleshooting, AACC Administration and AACC CCT & Multimedia Implementation. Ross has extensive experience in field engineering and technical support with call center customers in the financial, manufacturing, communication, insurance, utility and healthcare industries as well as state and federal government. 

Kelly Palacios - Vice President of Sales  

As Vice President of Sales for M&C, Kelly introduces our cost-effective service solutions and expertise to clients within the call center arena, and provides on-going support to customers. Prior to joining M&C Associates, Kelly spent over 6 years with Nortel/Periphonics. Kelly was Senior Account Executive for Voice Portal Solutions, managing multiple contact center and networked data solution accounts for Fortune 500 organizations.  Today she continues supporting her clients throughout her regions.