Featured News - Current News - Archived News - News Categories

Stabilize - Optimize - Expand

by Karen Ferraro

M&C's newest "Optimization" offers will get you there!

Wed, Apr 18th 2018

Operational Efficiency
Customer Satisfaction
Functional Enhancements

These Offers optimize contact centers and IVR platforms. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and self service IVR. These offers represent the culmination of feedback from our customers and partners - we listened to their needs and responded with ways to optimize the most important categories of the business—your business!

Health Check
Proactive Outbound
Speech Tuning
AACC Optimizer
Audio Services
Avaya Breeze Snap-ins
AAM Install
Callback Assist

These offers are making IVR and contact center great by giving customers an experience they'll want to come back for. Talking with our customers and business partners like you gives us more opportunities to better understand needs now and well into the future.

If you would like a 15 minute presentation to learn more about how these new "Optimization Offers" may lead to either stablizing your existing platform, or building a migration strategy through optimizing the IVR system, please feel free to contact us today.