We are an Avaya IR System End-user.

  • IR Release 1.x and 2.0 software is end of support - no patches or service packs are available.

  • Hardware for IR 1.x/2.0 (server, gateways) are partly no longer supported - spare parts are limited.

For customers that are looking to move to VoIP, SIP, speech applications or VXML, there are a number of migration options available:

Contact M&C for an assessment of your current IVR infrastructure and we'll help you determine what migration path is best for your organization.