Contact Center Training - Train the Trainer

Product Options: Avaya Aura Contact Center, Nortel Contact Center and Symposium

Course Duration: 1 Hours

Maximum Number of Students Per Class:  4

The Contact Center Training - Train the Trainer course is an comprehensive course for Contact Center Supervisors and Administrators that will cover the following topics, with plenty of hands-on exercises to reinforce learning:

  • Introduction to 

  • Under development

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

Students will meet with an Application Developer on the last day of class to review their specific application. (Students should be reminded to bring their own code for this personalized session).

The basic programming techniques are covered in this class. Students will require additional training prior to making changes to their applications. We recommend that companies who desire their employee to be proficient with their applications as well as make changes, take advantage of our help desk offer which provides one on one coaching. The minimum help desk level is 50 hours.

Please contact us for full course descriptions and to develop an agenda tailored to your company's requirements.