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2016 Customer Satisfaction Survey Reaches All-time High for M&C

by Karen Ferraro

Customer and Business Partner results match up when surveyed—good to extremely satisfied.

Wed, Jan 4th 2017

M&C Associates LLC, a premier provider of Contact Center, IVR, Speech and CTI solutions for enterprises, government agencies, and service providers across the United States and Canada, today announces its 2016 results from their customer survey and business partner survey. 


"Our customers have grown with us over the years, and they tell us how much they are delighted by their M&C experience every time we ask how we're doing," according to Lou Marianacci, CEO and President, M&C Associates LLC.  "Our business partners' positive experience of M&C has grown exponentially," he continues.  Our partners are an extension of us, and we work closely with them to build upon implementing great products, services, and relationships to ensure our customer's needs are not only met, they're exceeded as we've been told." 


Not only does M&C conduct an annual survey, after each project customers and business partners are asked to complete an extensive assessment of their experience in working with M&C as a whole and with staff.  And speaking of staff, each person at M&C is part of the selected team for their special talents, dedication and loyalty. "There is a culture here, claims Marianacci, —'love what you do and make that transfer to the customer'.  This is the success for our company."

When asked, "Please rate your customer service experience with M&C,"

100% responded with, "Extremely Satisfied!"

They also rated the value of M&C products and services by saying in their own words:

"Good; Exceptional; Outstanding to work with; It is my pleasure to work with them; and Outstanding service."

High standards are instilled within M&C Associates, and customer testimonials reflect this commitment to excellence:

"I have had the pleasure of working with Anthony Cottone for a number of years,

 and I have nothing but high praise for him."

"I am extremely satisfied with the developer assigned to work with us. We have a great friendly relationship, which makes getting the work completed a pleasure. Our account manager is also super."

"Always professional and customer focused. A pleasure to work with."


Most Business Partners reported they are receiving exceptional value from M&C and getting more than what they paid for.  In their own words:

"Always professional and helpful."

"Very professional and responsive."

And yes we did receive an anonymous, "Love you guys,"

says Diego Pioldi, Vice President Customer Support.


There are many reasons why customers purchase products and services through M&C, with the top four being: 

Easy to Work with; Quality of Work; Trust & Reliability; and Value for the Price.  "This is our core brand value," claims Marianacci, "and we've expanded to celebrate this track record of organic growth, for fifteen years."


M&C has transformed since its early beginnings to the company it is today.  Customers are loyal because they believe in the success they achieved through automation, technology, and services—implemented, installed and maintained by M&C.   Visit the M&C website for the customer satisfaction survey and partner survey.   The next annual survey is planned for October 2017. 




About M&C Associates LLC


M&C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to enterprises, government agencies, and service providers across the United States and Canada. With over 30 years of experience in IVR system and Contact Center deployments worldwide, we have a keen understanding of customer requirements and are proud of our successes in meeting and exceeding their expectations.  We provide a full suite of services and solutions for the Avaya Voice Portal and Contact Center—AAEP, AACC, and MPS 500/1000, and legacy platforms Nortel Symposium and VPS.  M&C offers business consulting services, program management, system design, application design and development, advanced speech design and implementation, CTI and web solutions integration. We assist clients with migration of existing applications to a new platform or a complete from the ground-up system redesign to take advantage of newer technologies. Please contact us with any questions about our company, products and services.