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M&C Associates Celebrates 15th Anniversary: New offerings available to mark milestone!

by Karen Ferraro

Cloud SaaS-based Contact Center and IVR Solutions, Workforce Optimization and Managed Services Offerings

Wed, May 4th 2016

Hauppauge, NY:  M&C Associates LLC, a premier  provider of Contact Center, IVR, Speech and CTI solutions for enterprises, government agencies, and service providers across the United States and Canada, today announces the fifteenth anniversary of the company's founding.

To mark this milestone, M&C is expanding its offerings by announcing the availability of offerings such Cloud SaaS-based Contact Center and IVR Solutions, Workforce Optimization and our Managed Services.

"M&C is proud of its fifteen-year track record of organic growth while delivering solutions and world-class services to customers," said Lou Marianacci, President and CEO, M&C Associates LLC.  He continued, "At the same time, we are forward-focused and have significant plans to deliver substantial additional value to our customers."

Their recently announced partnership with Genesys, plus decades of embedded experience from M&Cs deep history of IVR, CTI, Speech and Contact Center expertise, along with strategically selected channel partnerships brings together proven system technology and application deployments that meet and exceed customer requirements.  The services within this technology area are endless.  Day 2 Support; Data Consolidation; Security; Vocabulary recording, application development, and knowledge transfer, are special services provided by M&C to further enhance, protect, and provide unique capabilities for contact centers and self-service applications.


"Building a wonderful company filled with amazing and talented people... starting off with one customer, to now servicing thousands of customers on a national footprint, working with brand named organizations, and top ranked business partners in the industry...  I am truly excited to see what the future brings," Kelly Palacios, Regional Vice President of Sales. "I am proud to say I have been a part of this amazing journey for almost 15 years and I am looking forward to the next 15 years."


"Thanks for the opportunity to work with you all," Diego Pioldi, Vice President of Customer Service. "Happy 15th and many more years."  


"Our customers have grown and are satisfied year-on-year, and our partners are an extension of us because we believe in building upon great products and services, while developing good relationships to give our customers what they need," said Marianacci.  "And finally, our people... every person here has been specifically selected for their special talents, dedication and loyalty. There is a culture here—'love what you do and make that transfer to the customer'. This is the success for our company."

 M&C has grown and transformed since its early beginnings to the company it is today.  Customers are loyal because they believe in the success they achieved through automation, technology, and services—implemented, installed and maintained by M&C.   


About M&C Associates LLC

 M&C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to enterprises, government agencies, and service providers across the United States and Canada. With over 30 years of experience in IVR system and Contact Center deployments worldwide, we have a keen understanding of customer requirements and are proud of our successes in meeting and exceeding their expectations.  We provide a full suite of services and solutions for the Genesys CX Platform, Avaya Voice Portal and Contact Center—AAEP, AACC, and MPS 500/1000, and legacy platforms Nortel Symposium and VPS.  M&C offers business consulting services, program management, system design, application design and development, advanced speech design and implementation, CTI and web solutions integration. We assist clients with migration of existing applications to a new platform or a complete from the ground-up system redesign to take advantage of newer technologies. Please contact us with any questions about our company, products and services.