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M&C Associates and Genesys Enter Partnership

by kferraro

to Deliver Omnichannel CX and Expand Contact Center Solutions

Thu, Apr 7th 2016

April 7, 2016 - Hauppauge, NY:  M&C Associates announced today its partnership with Genesys, offering the market leader in omnichannel customer experience (CX) and contact center solutions, to provide organizations with world-class customer experiences and contact center technology.


With this new partnership, M&C will offer organizations of all sizes industry-recognized, award-winning CX solutions on the Genesys Customer Experience Platform, as well as expertise in building, supporting, installing and maintaining application solutions for customers.


M&C provides contact center, interactive voice response (IVR), speech and computer telephony integration (CTI) solutions to enterprises and government agencies across the United States and Canada—such as Emblem Health, ExxonMobil, NYC Human Resources Administration and FEMA, to name a few.  The partnership will help organizations automate their contact centers and telephony systems, while improving contact center operations and agent productivity.


"This partnership represents a mutual respect for the way we do business, giving our customers one of the strongest offerings available overall, while we continue to deliver our best in class services," said Lou Marianacci, CEO and President, M&C Associates LLC.  He continued, "We already have requests lined up and are looking forward to working with Genesys to bring together solutions for customers that are designed specifically around enhancing application performance, productivity and operational efficiency." 


"We are excited to add M&C Associates to the Genesys Partner Network of more than 600 partners worldwide doing exceptional work to improve omnichannel customer experiences," said Brian Sutphin, Channel Manager East at Genesys.  "Companies and organizations undergoing digital transformation are turning to experienced partners such as M&C Associates to help them transition from a legacy platform to an omnichannel customer experience platform that supports all voice and digital channels and touchpoints."


Today's enterprise networks are complex and are constantly migrating to next releases, being patched for security updates, and getting changes to audio to accommodate the contact center and self-service applications.  For further information, please feel free to contact us. 

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About M&C Associates LLC


 M&C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to enterprises, government agencies, and service providers across the United States and Canada. With over 30 years of experience in IVR system and Contact Center deployments worldwide, we have a keen understanding of customer requirements and are proud of our successes in meeting and exceeding their expectations.  We provide a full suite of services and solutions for the Genesys CX Platform, Avaya Voice Portal and Contact Center—AAEP, AACC, and MPS 500/1000, and legacy platforms Nortel Symposium and VPS.  M&C offers business consulting services, program management, system design, application design and development, advanced speech design and implementation, CTI and web solutions integration. We assist clients with migration of existing applications to a new platform or a complete from the ground-up system redesign to take advantage of newer technologies. Please contact us with any questions about our company, products and services. Visit us at www.m-cassociates.com or call us at +1.631.467.8760.


About Genesys


C Associates LLC is a premier provider of Contact Center, IVR, Speech, and CTI solutions to enterprises, government agencies, and service providers across the United States and Canada. With over 30 years of experience in IVR system and Contact Center deployments w Genesys, the world's #1 Customer Experience Platform, empowers companies to create exceptional omnichannel customer experiences, journeys and relationships. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion contact center interactions per year in the cloud and on premises. Visit us at www.genesys.com or call us at +1.888.436.3797.