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Avaya Media Processing Server (MPS) 500

As an authorized and certified Nortel & Avaya reseller with extensive experience in call center and self-service deployments, we provide a complete range of products and services to meet the demands and challenges of today's contact center environments.

We can: MPS500

  • Configure and order MPS 500 systems to match your self-service requirements

  • Install MPS 500 systems

  • Migrate your existing applications to the MPS 500

  • Develop VoiceXML or MPS Developer applications for your MPS 500

  • Provide Recording and Digitalization for existing and new applications

  • Support and maintain your MPS 500 system(s)

  • Upgrade your MPS 500 system(s) or add additional capacity when needed


Media Processing Server (MPS) is the ideal self-service solution for both Enterprises and Service Providers. This full-featured, competitively priced solution provides an advanced suite of capabilities, including a full portfolio of Advanced Speech solutions, VoiceXML, and Session Initiation Protocol (SIP). Native interfaces enable the MPS 500 to seamlessly integrate with Nortel/Avaya and other vendors' CTI solutions for fast, intelligent call routing.

The MPS will support compatibility with VPS/is application design, speech and database files. It can be operated and controlled from a common system management MPS Manager (PeriView) environment, thereby allowing existing customers to take advantage of Media Processing Server 500 features and functions. Customers can continue to leverage their existing VPS/is systems applications and training.

Key Features

  • Improves contact center efficiency by automating routine requests and freeing agents for more complex inquiries

  • Delivers friendlier self-service and a more personalized customer experience through robust, multi-language advanced speech capabilities

  • Extends your web applications to callers by utilizing VoiceXML, Java and other Internet technologies

  • Offers you open interfaces, standards based platforms, choices in OS, languages, development environments, and web compatibility.

  • Supports a hybrid environment of traditional and VoIP telephony protocols that enables smooth transition to VoIP without costly hardware upgrades

  • Expands size and capability easily so you can buy what you need today, accommodate future growth, and protect your investment


Contact us today to begin taking advantage of our MPS 500 products and services.