PRODUCTS

Avaya Voice Portal

Avaya Voice Portal is a self-service platform that brings together the power of web services and IP telephony to create powerful, profitable, and satisfying speech and touch-tone solutions. Voice Portal enables enterprises to harness sophisticated voice and speech enablement technologies to increase deployment of self-service automation capable of serving global, international, and multi-lingual customers. It allows organizations to speech-enable new services and web applications across their existing IT infrastructure. 

Media Processing Server (MPS) 500

Media Processing Server (MPS) is the ideal self-service solution for both Enterprises and Service Providers. This full-featured, competitively priced solution provides an advanced suite of capabilities, including a full portfolio of Advanced Speech solutions, VoiceXML, and Session Initiation Protocol (SIP). Native interfaces enable the MPS 500 to seamlessly integrate with Nortel/Avaya and other vendors' CTI solutions for fast, intelligent call routing.

VPS Series

The VPS was the premier IVR solution from Periphonics/Nortel in the mid 1990s and is now regarded as End of Life by Nortel/Avaya.

If your plans are to stay on the VPS platform for the near term, M&C can help you extend its operational life and protect your current IVR investment. 

Learn more about the services we offer for the VPS.

Avaya Speech Server

The Avaya Speech Server (formerly known as OSCAR) is a state-of-the-art speech processing platform that integrates popular speech technologies into the Media Processing Server (MPS) Series portfolio. Large Vocabulary Speech Recognition, Natural Language Understanding, Text-to-Speech and Speaker Verification are time-tested tools that can improve customer service and reduce operating expenses. Avaya has partnered with global leaders in speech technology to enhance our market-leading self service and media processing systems and, going beyond Text-to-Speech, we have developed an Internet Audio Server engine that supports playback of Internet audio files such as .wav, .mp3 and .au from web URLs.