Automating Customer Service

Exceeding Expectations
Home → News & Events

Hot News!

To see the results from our latest Customer Satisfaction Survey, click here.

Recent Achievements

M&C Associates is certified as a Nortel Certified Design Specialist for both Touch Tone and Speech Recognition for the MPS 500 product line.

All M&C employees have earned Certificates of Completion from Nortel University Enterprise Networks, for the MPS 500 and Self-Service Exams.

Training Feedback from Recent M&C Clients

“Course well-constructed for Education Direct”.
Steve Gregory
Thomson Education Direct – PeriProducer 3.0

“Excellently taught”.
Ron Lassiter
Blue Cross Blue Shield of Delaware – VPS/is

“Instructor did a great job even with a large diversity of student knowledge”.
Bud Bennett
State of Utah – PeriProducer 3.0

“I wish we had received this training earlier”.
Kelly Sharp
Utah Department of Workforce Services – PeriProducer 3.0  

Maintenance and Application Development Feedback

"Our experience with M&C has been most excellent. It was a big step for our company to switch to another vendor but I can tell you, it was the best decision I made for the company the year we signed the agreement.

"They have provided excellent service from day one. The customer is always number one to them and they always go above and beyond to provide that service. You can count on the entire team to provide the best solutions to any issues that arise. The technicians are very knowledgeable and know the systems well. They strive to know each of their customers’ configurations so problems can be resolved quickly.

"Response times to problems are quick and accurate. In fact, sometimes they know we have a problem before we do. I can't tell you enough how pleased we are to have the kind of support/service that M&C provides".
Pam Hagarman
Bookspan

For more information on any of our services, please contact us.

Copyright © 2007 M&C Associates, LLC. All Right Reserved.