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News Release - M&C Now Offers Avaya Solutions
M&C Associates, LLC is pleased to announce that effective January 1, 2009 we will resell
additional IVR/CTI solutions to the North American marketplace. M&C Associates has signed
a reseller agreement for Avaya's Voice portal solution.
In addition, M&C retains our current relationship with Nortel to resell and support their
IVR and CTI solutions.
Strategically, M&C Associates decided to add Avaya solutions as a direct result of our
customers demanding more choices. We focused on the 2008 Gartner Magic Quadrant for
Interactive Voice Response Systems and Enterprise Voice Portals and selected an additional
leading vendor, Avaya.
In addition to reselling the solutions, M&C Associates will provide our world class
valued added services, including:
- Installation
- Ongoing support and maintenance
- Application development
- Vocabulary recording and digitalization
- Help desk services
- Training
Since 2001, M&C Associates has worked with hundreds of companies in North America, helping
those companies select, sell, install, and support mission critical IVR and CTI solutions.
Our customers have told us that we have met or exceeded their expectations every time.
Please refer to our customer satisfaction survey results
here.
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