Customer Satisfaction Survey

We take pride in the fact that our customers are the most important part of our business. To make sure we're continuing to do right by them, we periodically perform a customer satisfaction survey. The results of the most recent survey are shown below:

Overall Satisfaction - 100% Extremely or Very Satisfied

The chart below represents our customers' overall level of satisfaction with M&C Associates. 69.2% of respondents to the survey indicated that they were Extremely Satisfied, while the rest of the respondents (30.8%), indicated that they were Very Satisfied.

Service Satisfaction - 100% Extremely or Very Satisfied

When the survey further asked about our customers' satisfaction with individual services, listed below, respondents told us that, on average, 79.3% of them were Extremely Satisfied, while the rest, 20.7%, were Very Satisfied.

• Annual and Preventative Maintenance
• Application Programming Services
• System and Programming Training
• Recording and Digitalization
• Proactive Monitoring
• Help Desk Services
• Nortel MPS 500 System Sales
• Nortel VPS System Sales

Future Purchases - 100% Would Buy from M&C Again

The survey asked respondents whether they would buy from M&C again. The respondents told us that 7.7% would Possibly Buy Again, 61.5% would Likely Buy Again, and 30.8% would Definitely Buy Again.

Happiness - 100% of Respondents Would Recommend Us to Others

When respondents were asked whether they would recommend M&C Associates to other customers, 23.1% responded that they would Likely Recommend and 76.9% said that they would Definitely Recommend us.

We're Glad We Asked

Below is a sample of comments from a few of the respondents:

M&C has been supporting our IVR systems since 2003. We have been very happy with the services they provide and the support is outstanding. The associates are very pleasant to work with and they treat you with high regards like you are part of their family. We would recommend M&C services to any interested clients.

M&C has met every deadline they committed to. They have consistently delivered when faced with tight deadlines from our business requirements. M&C's staff gives me the impression my business is valued.