About M&C Associates

M&C Associates, LLC was founded in 2001 by former Senior Executives of Nortel Periphonics, Lucent Technologies and Avaya.

Over the past 25 years, M&C Associates' executives and staff  have been among the technology leaders serving the Fortune 2000 companies and have themselves led the way through invention and innovation.

Louis (Lou) Marianacci - President and CEO

Lou Marianacci is the founder, President and CEO of M&C Associates, LLC. Lou has been in top management with AT&T, Lucent Technologies, Avaya and Nortel Periphonics where he had P&L responsibility for the Call Center, IVR, CTI and CRM Lines of Business. More recently, Lou has supported the introduction of new technologies such as VoiceXML and VoIP to the call center marketplace. Lou is an advocate of "customer centric" solutions and places strategic importance on long-term relationships with his clients.

Dave DePietro - Vice President, Customer Support

At M&C, Dave is responsible for all aspects of system support, including field support, the Communications Center, hardware and software maintenance and logistics. Prior to joining M&C, Dave had over 21 years of experience with Nortel Periphonics in R&D, Technical Support and Field Engineering and was a President’s Award winner for outstanding service.

Dave’s vast experience includes developing, scheduling and delivering classes to internal technical services departments and customers, including maintenance, system operation and administration, networking, and upgrading.

Kelly Palacios - Regional Vice President of Sales

As Regional VP of Sales for M&C, Kelly introduces our cost-effective service solutions and expertise to clients within the e-business solutions arena, and provides ongoing support to customers who have deployed the Periphonics VPS/is and the MPS 500 platforms. Prior to joining M&C Associates, Kelly spent over 6 years with Nortel Periphonics. In her most recent role there, Kelly was Senior Account Executive for Voice Portal Solutions, managing multiple contact center and networked data solution accounts for Fortune 500 organizations throughout the Northeastern USA.

Frank Tatulli - Training and Technical Support Manager

Frank was the Systems Trainer in the Nortel Periphonics IVR Training Department. He was promoted to Senior Technical Trainer and eventually team leader. As team leader Frank was responsible for training, course development and the development of new trainers.

While at Nortel Periphonics, Frank worked in the training department for over 8 years where he assisted in the development of and taught all the systems courses, including VPS/is Platform Maintenance, PeriView for VPS/is, PeriView for MPS, VPS/is System Administration, VPS/is Hardware Overview, MPS Overview, MPS-100 Platform Maintenance, MPS-500 Platform Maintenance, MPS-1000 Platform Maintenance, VPS/is OSCAR Platform Maintenance, and MPS OSCAR Platform Maintenance. Frank is also a Nortel certified support specialist for the MPS 500.

We encourage you to contact any one of us with any questions you may have about our company, products and services.